To ensure that our employees provide the highest levels of service for our customers, we have developed the following training plan in line with the ‘A Cut Above’ values:
- Our people have a great start with our induction programme aimed at sharing the Cutlass values that help with building a one team approach from day one
- Our people have a 12 week Training Plan, focusing on training the Cutlass values, standard operating procedures and customers specific requirements.
- Our people receive Effective communication, Enhanced Customer Service and Equality & Diversity modules that are exclusive to the Cutlass Training program.
- Our people have an opportunity to sit and discuss their training needs on an ongoing basis, not just during appraisals.
- Our people have access to a qualified Psychologist in the event of any work place incidents or matters in their personal life that may affect their performance within the work place, as well as access to specialised training around improvements to wellbeing and mindfulness.