Implementing your security solution is important. Ensuring it meets and exceeds your expectations is essential. That’s why we always ask ourselves one question: if we were a client, would we be happy with the services we’re providing? This means everyone at Cutlass takes personal responsibility for offering solutions of the finest quality.
We employ a selection of processes to establish and track our ongoing performance, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and a Customer Satisfaction Recording (CSR). However, meeting these targets is not enough. We know that client needs, and security issues can change at any time.
Your satisfaction is paramount, after all, you deserve nothing less than the best. That’s why we make sure we’re always on hand and in a position to provide support and enhance our service. Whatever the issue or concern, your dedicated manager will take care of the matter immediately.
In order to maintain our excellent standards of service, Cutlass utilises standard operational procedures (SOP’s) that control all aspects of our operational delivery. These SOP’s can be further tailored to meet the client’s specifications, ensuring consistently high standards of service delivery. Once agreed, these together form the basis of our site-specific Assignment Instructions which are then put forward to our customers for operational use at your location.
Our collective experience and application of new technologies makes Cutlass a reliable, vigilant and innovative supplier of choice for many organisations in a multitude of business sectors throughout the UK.
- Manned Guarding
- Concierge Style Services
- Reception Services
- Mobile Patrols
- Key Holding
- Fire Watch
- Crowd Control
- Event Stewards
- Traffic Marshall & Car Parking Attendants
- Canine Security
- Loading Bay and Postal Services
- Remote Monitoring and
- Electronic Security Solutions
All delivered directly by Cutlass, providing clear lines of communication and one point of contact.
At Cutlass, we pride ourselves in recruiting the best people, we embrace technology and align our service to the wider strategic aim of each assignment. We anticipate your requirements, deal with issues in a proactive manner where circumstance permits, and tailor our management reporting precisely to your needs.
As our reporting escalation processes are agreed at contract award and implemented from day one, we keep you informed, help you keep a step ahead and leave you free to focus on your business.
Cutlass encourage monthly meetings with all our clients which aid us in recording service delivery against agreed delivery models, monitor what went well, what could be done better, and what added value Cutlass can provide to your business.
Cutlass encourage monthly meetings are to record service delivery against agreed delivery model, monitoring what went well, what could be done better, and what added value can Cutlass provide to your business.
Cutlass management and directors have extensive experience of providing Security services in the following sectors:
- Local and HM Government
- Banking & Finance
- Venues & Stadia
- Heritage Sites
- Rail & Martime
No Hidden Costs
Cutlass prides itself on delivering the service you expect at the price you have been quoted and agreed to pay. As part of our quotation service we provide a competitive quote that includes all standard designated public holidays, annual leave and any specialist training requested as part of the service delivery.
Here at Cutlass we do not believe you should pay any more than the price quoted, and therefore include this as standard in the upfront price plan. Quotations that include an additional day for a Leap year will be charged at the single rate for the usual daily period and highlighted accordingly.
We will provide upon request the prices for Daily, Weekly, Monthly and Annual periods, providing beneficial rates based upon volume and length of contract.
Business Continuity Planning
Business Continuity Planning is a vital part of ensuring your business can operate in the event of any disaster or emergency that means your premises becomes inhabitable.
Invoking of the Business Continuity Plan (BCP) is possible due to many different factors. Natural disasters such as Flood, Fire, Earthquakes; or manmade disasters, be it through negligence or acts of terrorism.
A BCP is how, in the immediate aftermath of, a situation is dealt with. Alternative locations of deployment, emergency procedures and availability of equipment to enable operations to continue. Coupled with the Security Disaster Recovery Plan, the BCP is critical to the ability of business to continue as normal as possible throughout the duration
In this aspect Cutlass will help with a full review of the Emergency Evacuation plan and the ability to have Muster points at different distances from premises based upon situations and the requirement to evacuate. Working with the Ministry of Interior and Civil Defence Cutlass will provide all the support your business needs.
Cutlass own Business Continuity Plan is available for all prospective and current customers to view upon request. In the event our premise becomes uninhabitable, you can rest assured our business will not become adversely affected, neither will our ability to provide agreed contractual services.