Implementing your security solution is important. Ensuring it meets and exceeds your expectations is essential. That’s why we always ask ourselves one question: if we were a client, would we be happy with the services we’re providing? This means everyone at Cutlass takes personal responsibility for offering solutions of the finest quality.
We employ a selection of processes to establish and track our ongoing performance, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and a Customer Satisfaction Recording (CSR). However, meeting these targets is not enough. We know that client needs, and security issues can change at any time.
Your satisfaction is paramount, after all, you deserve nothing less than the best. That’s why we make sure we’re always on hand and in a position to provide support and enhance our service. Whatever the issue or concern, your dedicated manager will take care of the matter immediately.
In order to maintain our excellent standards of service, Cutlass utilises standard operational procedures (SOP’s) that control all aspects of our operational delivery. These SOP’s can be further tailored to meet the client’s specifications, ensuring consistently high standards of service delivery. Once agreed, these together form the basis of our site-specific Assignment Instructions which are then put forward to our customers for operational use at your location.