As industry professionals, our success in the security industry have been achieved, purely and
simply, by providing excellent levels of service, that exceed our client’s expectations.
As industry professionals, our success in the security industry have been achieved, purely and
These high standards can only be maintained with a team of knowledgeable and experienced staff operating in a dynamic and forward-thinking culture. We recognise that quality and excellence will always be the key criteria for growth, and it is for these reasons that we constantly strive to improve customer satisfaction through our standards of service. To maximise the levels of customer service that we provide, Cutlass will always:
- Listen to our customer feedback: recognising that input from our customers will influence the direction of our future service improvements.
- Communicate and share the best practice, processes, standards and innovations across our business.
- Continually challenge our thinking and encourage our people to do things better or differently.
- Measure our service constantly and consistently, with the aim of gaining customer loyalty.
‘A Cut Above’ is the innovative Cutlass employment brand, shaping the way we communicate our aims, values and expected behaviours to our people throughout the company. Our people form the heart of our business and are proud to deliver ‘exceptional’ service as ambassadors for our customers on their sites.
We rely on our people. That’s why we have developed an industry leading benefits package, the opportunity for career progression and a comprehensive training and development programme.
This empowers us to recruit and thereafter retain highly talented individuals and ensures that they remain incentivised and motivated to deliver a first-class security service to our clients.
The following key areas underpin the ‘A Cut Above’ brand:
- One Team approach
- Effective Communication
- Training & Development
- Commitment & Contribution
- Rewarding Excellent Service
- Embracing change
- Encouraging innovation
To ensure that our employees provide the highest levels of service for our customers, we have developed the following training plan in line with the ‘A Cut Above’ values:
- Our people have a great start with our induction programme aimed at sharing the Cutlass values that help with building a one team approach from day one.
- Our people have a 12 week Training Plan, focusing on the Cutlass values, standard operating procedures, and customers specific requirements.
- Our people receive Effective communication, Enhanced Customer Service and Equality & Diversity modules that are exclusive to the Cutlass Training program.
- Our people have an opportunity to sit and discuss their training needs on an ongoing basis, not just during appraisals.
- Our people have access to a qualified Psychologist in the event of any work place incidents or matters in their personal life that may affect their performance within the work place, as well as access to specialised training around improvements to wellbeing and mindfulness.
In addition, Cutlass will recognise best practice and expert application of the Cutlass Commitment by our people via reward and recognition, culminating in the ‘A Cut Above’ awards ceremony at the end of each fiscal year.
Mental Health & Wellbeing
As a standard part of the terms and conditions of all our employees, Cutlass Security Group, including those deployed under Cutlass Support Services have full access to a professional, qualified Psychologist who is certified by the British Psychological Society.
Trauma is one of the biggest negative influences on the service industry through witnessing incidents, accidents and in worst case scenarios, being at the centre of an event that can have lasting consequences on a person’s mental health and wellbeing.
As part of this internal service we offer access via appointment at no charge to our staff should they be affected adversely by any incident in either their professional or personal life that may have an impact on the service they, and therefore we can provide. As a result of having this service available, any customer of Cutlass Security Group will be able to access this service at a discounted rate.
Specialist training courses will be held in addition and will also be available to our customers at discounted rates centred around positive mental health and wellbeing to improve quality of life where possible.
Implementing your security solution is important. Ensuring it meets and exceeds your expectations is essential. That is why we always ask ourselves one question: if we were a client, would we be happy with the services we are providing? This means everyone at Cutlass takes personal responsibility for offering solutions of the finest quality.
We employ a selection of processes to establish and track our ongoing performance, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and a Customer Satisfaction Recording (CSR). However, meeting these targets is not enough. We know that client’s needs, and security issues can change at any time.
Your satisfaction is paramount, after all. You deserve nothing less than the best. That is why we make sure we are always on hand and in a position to provide support and enhance our service. Whatever the issue or concern, your dedicated manager will take care of the matter immediately.
To maintain our excellent standards of service, Cutlass utilises Standard Operating Procedures (SOP’s) that control all aspects of our operational delivery. These SOP’s can be further tailored to meet the client’s specifications, ensuring consistently high standards of service delivery. Once agreed, these together form the basis of our site-specific Assignment Instructions which are then put forward to our customers for operational use at your location.
Our collective experience and application of new technologies makes Cutlass a reliable, vigilant, and innovative supplier of choice for many organisations in a multitude of business sectors throughout the UK.
We have a wide variety of professional security services which include manned guarding, reception services, mobile patrols, key holding, remote monitoring and electronic security solutions – all delivered directly by Cutlass, providing clear lines of communication and one point of contact.
Cutlass management and directors have extensive experience of providing Security services in the following sectors:
- Local and HM Government
- Banking & Finance
- Venues & Stadia
- Heritage Sites
Cutlass Services at a Glance
Cutlass delivers security solutions with integrity to create the most viable and economically suitable solution for our clients. From a single site guard to a multi-site operation we are able to tailor our service to match our clients’ requirements:
Cutlass specialises in the provision of uniformed and plain clothes security personnel for Corporate locations, retail outlets, shopping centres, hotels, business parks, education, and government departments.
Our 3-tier recruitment process means we only recruit the best suited to the role vacant at that time. With a pool of relief officers, and a pre-selected pool of officers, trained and available to start at any given time, we can meet the biggest or smallest of challenges in the same way ensuring every customer gets the same level of service.
We pride ourselves on being the best because we believe we are the best at providing Professional Private Security Industry Services. Although we have expertise in many varied business sectors, we can transfer best practice and unrivalled security experience to every potential requirement.
Making a great first impression is essential to any business. Your reception is the first impression for your premises and sometimes brand, and the impact of our Receptionists’ professional and expert approach makes them the ideal first touch point to welcome your guests. Their attentive nature and courteous approach will leave a lasting impact, enhancing your visitors experience by creating an environment where everyone feels valued.
Mail Room Staff
We understand that inefficient administrative processes, rising overheads, plus the need to support alternative working practices can present businesses with enormous challenges. Cutlass Support Services mailroom services improve efficiency by reducing costs through the adoption of one management process for all services.
Through the efficient distribution of mail and packages throughout your buildings and proactive courier management, we ensure your employees can receive and send documents promptly. We tailor this service to suit single tenanted or multi-tenanted buildings for a seamless and worry-free service.
Front of House /Concierge services
Managing Front of House is all about the lasting first impression. In addition to our Reception Services we also provide Front of House staff to act in the capacity as concierge or as part of a licenced Security Service.
We do not strive to create a valued service only, but also a great experience for your visitors and staff alike. We recruit only the best who are proven at delivering customer service, relying on our great people so we can harness and develop their talent.
Our people provide lasting experiences at every touchpoint of the visitor journey, including assistance with concierge tasks and transportation.
Customer Service Operator
Customer service is the provision of service to customers before, during, and after the provision of service. The perception of success of such interactions is dependent on employees who can adjust themselves to the personality of the guest.
Cutlass Support Services through its enhanced communication and customer service training modules arm all our Customer Service Operatives with the tools they require to be the best that they can be, to highlight both Cutlass and our customers as the best in their fields of expertise.
Cutlass Support Services offers a full range of services to suit multiple occupancy buildings such as apartment blocks & housing complexes, hotels, corporate premises, and Logistic centres amongst others.
Whatever your needs, our highly trained and experienced talented fire safety team can be there to provide a safe and secure environment for building Waking watch duties.
The fire safety team at Cutlass Support Services are experienced in providing 24/7 Waking Watch (or Fire Watch) services for both commercial and residential buildings whose purpose is to be alert for any safety concern. This service encompasses fire safety and includes personnel such as Fire Wardens, Watchmen, and Marshalls. We tailor this service to suit single tenanted or multi-tenanted buildings for a seamless and worry-free service. All officers deployed will have undertaken official training before first deployment.
At Cutlass we take your business needs as serious as our own. The inception of Cutlass Workforce Supply service was due to a demand of one of our customers who needed help in delivering their business needs through increased demands.
Cutlass can help you to find and manage the people you need, either for short-term or long-term projects if you need more regular, ongoing support. We can also supply staff for more specific, skilled roles, for example porters, caretakers, cleaners, logistics.
You may find that at times you need extra staff to help you when your business is particularly busy, perhaps during the summer holiday period or around Christmas and the new year.
Other Services Available
- Event Security
- Sporting Stadium Stewards
- SIA Close Protection
- Business Continuity Consultancy
- Disaster Recovery Consultancy
- Control Room Operation and Monitoring
- Managed Access Control
- Car Park Management
- Hotel Assisted Services
- Risk Assessment
- Safety Personnel
- Traffic Marshalling
- SIA CCTV Operation
We are currently recruiting SIA Licenced Security Professionals and non SIA Licenced Support Service staff – If you’re a passionate worker and think you have what it takes, send your resume and details to firstname.lastname@example.org for all opportunities