Training
Cutlass prides itself on being able to provide a bespoke service to all our customers, and as such evidence of recent relevant training can be provided as part of any tender process for all employees. Cutlass Learning Academy has been added to the group of companies to enable us to provide a broad spectrum of face to face and online training programs to meet the career development needs of all employees across all areas of the business.
We provide as standard, continuous assessment training to all our employees as part of the “A Cut Above” initiative. These include Cutlass specialist modules, which include.
Training
Learning Academy
Cutlass
Where an SIA Industry related license course has not been attended within the duration of the last licensing period, our employees are encouraged to attend refresher training to ensure all industry related training is current. For example, the SIA recommends refreshing your Physical Intervention training at every renewal.
Our recruitment and selection policies are rigid/strict and and by the time our employees have successfully completed the in-house induction, we are satisfied they are competent and capable to work in the Security Industry.
Our training courses are delivered in a blend of lectures, discussion groups, workshops and practical role-playing scenarios, all of the above supported by video footage and demonstration materials, this is before any “on-site” training even takes place.
The programs are progressive and interactive, our employees are set challenges in a realistic working environment where they can put what they have learned into practice, all under the expert guidance of our tutors.
Unfortunately, not all candidates make it through this process. We set our bar high and will maintain to do so. With a pass percentage of 75%, it is one of the highest in the industry and forms both freehand and multiple-choice questions.
Our view is when it comes to lives and operating life safety equipment, we will not stand over and pass someone who falls short of our High Standards, it is for this reason that upon successful completion we are comfortable with the knowledge that our staff have both the skill set and confidence to deal with even the most arduous of tasks.
Operational Excellence
Implementing your security solution is important. Ensuring it meets and exceeds your expectations is essential. That is why we always ask ourselves one question: if we were a client, would we be happy with the services we are providing? This means everyone at Cutlass takes personal responsibility for offering solutions of the finest quality.
We employ a selection of processes to establish and track our ongoing performance, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and a Customer Satisfaction Recording (CSR). However, meeting these targets is not enough. We know that client’s needs, and security issues can change at any time.
Your satisfaction is paramount, after all. You deserve nothing less than the best. That is why we make sure we are always on hand and in a position to provide support and enhance our service. Whatever the issue or concern, your dedicated manager will take care of the matter immediately.
To maintain our excellent standards of service, Cutlass utilises Standard Operating Procedures (SOP’s) that control all aspects of our operational delivery. These SOP’s can be further tailored to meet the client’s specifications, ensuring consistently high standards of service delivery. Once agreed, these together form the basis of our site-specific Assignment Instructions which are then put forward to our customers for operational use at your location.
Service Delivery
Cutlass management and directors have extensive experience of providing Security services in the following sectors:
- Local and HM Government
- Corporate/Property
- Retail
- Banking
- Education
- Healthcare
- Banking & Finance
- Venues & Stadia
- Heritage Sites
Our collective experience and application of new technologies makes Cutlass a reliable, vigilant, and innovative supplier of choice for many organisations in a multitude of business sectors throughout the UK.
We have a wide variety of professional security services which include manned guarding, reception services, mobile patrols, key holding, remote monitoring and electronic security solutions – all delivered directly by Cutlass, providing clear lines of communication and one point of contact.
Cutlass Services at a Glance
Cutlass delivers security solutions with integrity to create the most viable and economically suitable solution for our clients. From a single site guard to a multi-site operation we are able to tailor our service to match our clients’ requirements:
Manned Guarding
Cutlass specialises in the provision of uniformed and plain clothes security personnel for Corporate locations, retail outlets, shopping centres, hotels, business parks, education, and government departments.
Our 3-tier recruitment process means we only recruit the best suited to the role vacant at that time. With a pool of relief officers, and a pre-selected pool of officers, trained and available to start at any given time, we can meet the biggest or smallest of challenges in the same way ensuring every customer gets the same level of service.
We pride ourselves on being the best because we believe we are the best at providing Professional Private Security Industry Services. Although we have expertise in many varied business sectors, we can transfer best practice and unrivalled security experience to every potential requirement.
Reception Services
Cutlass specialises in the provision of uniformed and plain clothes security personnel for Corporate locations, retail outlets, shopping centres, hotels, business parks, education, and government departments.
Our 3-tier recruitment process means we only recruit the best suited to the role vacant at that time. With a pool of relief officers, and a pre-selected pool of officers, trained and available to start at any given time, we can meet the biggest or smallest of challenges in the same way ensuring every customer gets the same level of service.
We pride ourselves on being the best because we believe we are the best at providing Professional Private Security Industry Services. Although we have expertise in many varied business sectors, we can transfer best practice and unrivalled security experience to every potential requirement.
Front of House / Concierge Services
Managing Front of House is all about the lasting first impression. In addition to our Reception Services we also provide Front of House staff to act in the capacity as concierge or as part of a licenced Security Service.
We do not strive to create a valued service only, but also a great experience for your visitors and staff alike. We recruit only the best who are proven at delivering customer service, relying on our great people so we can harness and develop their talent.
Our people provide lasting experiences at every touchpoint of the visitor journey, including assistance with concierge tasks and transportation.
Customer Service Operator
Customer service is the provision of service to customers before, during, and after the provision of service. The perception of success of such interactions is dependent on employees who can adjust themselves to the personality of the guest.
Cutlass Support Services through its enhanced communication and customer service training modules arm all our Customer Service Operatives with the tools they require to be the best that they can be, to highlight both Cutlass and our customers as the best in their fields of expertise.
Waking Watch
Cutlass Support Services offers a full range of services to suit multiple occupancy buildings such as apartment blocks & housing complexes, hotels, corporate premises, and Logistic centres amongst others.
Walking Watch
Whatever your needs, our highly trained and experienced talented fire safety team can be there to provide a safe and secure environment for building Waking watch duties.
The fire safety team at Cutlass Support Services are experienced in providing 24/7 Waking Watch (or Fire Watch) services for both commercial and residential buildings whose purpose is to be alert for any safety concern. This service encompasses fire safety and includes personnel such as Fire Wardens, Watchmen, and Marshalls. We tailor this service to suit single tenanted or multi-tenanted buildings for a seamless and worry-free service. All officers deployed will have undertaken official training before first deployment.
Workforce Supply
Cutlass can help you to find and manage the people you need, either for short-term or long-term projects if you need more regular, ongoing support. We can also supply staff for more specific, skilled roles, for example porters, caretakers, cleaners, logistics.
You may find that at times you need extra staff to help you when your business is particularly busy, perhaps during the summer holiday period or around Christmas and the new year.
Other Services Available
- Event Security
- Sporting Stadium Stewards
- SIA Close Protection
- Welfare Officers
- Waking Watch Officers
- Control Room Operation and Monitoring
- Managed Access Control
- Warehouse Officers
- Car Park Management
- Hotel Assisted Services
- PTS/DTS Rail Operative
- Safety Personnel
- Traffic Marshalling
- SIA CCTV Operation
- Retail Officers
- Construction Officers
We are currently recruiting SIA Licenced Security Professionals and non SIA Licenced Support Service staff – If you’re a passionate worker and think you have what it takes, send your resume and details to info@cutlasssecurity.com for all opportunities
Services
Cutlass Security Group
Head Office
Ilford, Essex, IG1 4DL
Cutlass Security Group Limited
Company Registration No. 11561644
Manchester Regional Office
453-455 Cheetam Hill Road,
Manchester, M8 9PA
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