To be recognised as the most effective Security and Support Services provider within the UK
The Cutlass Mission Statement
The formation of Cutlass by a group of senior industry executives, was in direct response to an increasing market need for a professional Support Services company, which has a clear appreciation of customer requirements with a focus on providing high quality man-guarding operation, at an affordable cost.
With increasing evidence of a shortage of quality provision from those customers who require a quality service, with a decreasing choice of quality organisations operating within the security industry, Cutlass believes itself to be in an excellent position to both offer and provide a reliable, high quality service, at a very affordable price.
Cutlass achieves this by gathering the knowledge and experience of its management team, to deliver bespoke solutions for its valued customers. Best practice, and a commitment to Continuous Service Improvement, are the hallmarks of the Cutlass approach. With an acute understanding of the importance to ensure value for money, Cutlass will also maintain overhead costs at an absolute minimum, only passing on costs to customers from which they will directly benefit.
Independent, experienced, and professional, Cutlass is perfectly positioned to provide customers with tailor-made security guarding (and related) services, on either a call-off one-off, or ongoing basis. The underlying philosophy will be one of Cutlass providing a bespoke service, through tangible improvements to the quality of service delivery whilst continuously seeking to reduce ongoing costs.
Our Business in a Snapshot
Cutlass Security Group Limited is made up of 3 Companies to help us fulfill all our customer requirements in a one stop solution.
The 7 Cutlass Principles of Excellent Customer Service Delivery
The 7 Cutlass principles of “Excellent Service Delivery” will underpin the delivery of best practice in support of the Cutlass philosophy as follows :
- C Commitment To provide “Cutting Edge Security at a Sharp Price”
- U Understanding An awareness of what is important to Cutlass customers
- T Trust In everything that Cutlass does
- L Leadership Providing the highest level of service delivery management
- A Assurance Delivery of a consistent and reliable service
- S Speed Delivery at Maximum speed, but with continuous attention to detail
- S Surprise from “under promising, and over delivering” (The Cutlass Way)
These principles will act as the key pillars of the Cutlass Customer Service Strategy. This highlights how we at Cutlass will differentiate ourselves within the manned guarding industry.
Shahzad is an experienced entrepreneur with many successful assisted business startups to his name. Known to his friends as the missing Dragon, Shahzad has been involved in business since 2003. His business acumen and financial understanding has enabled his portfolio of success to grow over the years. Shahzad has used the 15 years of acquired understanding of the UK Security Industry, gained from the success of STM Security to start a new venture with the inception of Cutlass Security Group Limited, a new vibrant Security Organisation with an aim to be the #1 security company of choice through consistent positive delivery at all levels of service provision.
Glenn has over 25 years’ experience within the security industry, gaining his knowledge & skills working and understanding all operational roles within the industry. Glenn has managed operations at site, local, regional, national & international levels and has experience in both the public & private sectors. Glenn has a proven track record in managing underperforming systems and turning them into top performers throughout his experienced career. Glenn has also brought new business to his employers, by sharing his enthusiasm and commitment, while organically developing into his current role as Group CEO
We are currently recruiting SIA Licenced Security Professionals and non SIA Licenced Support Service staff – If you’re a passionate worker and think you have what it takes, send your resume and details to firstname.lastname@example.org for all opportunities.
Cutlass House, 16 Cranbrook Road,
Ilford, Essex, IG1 4DL